Episode 29: Inside the Chief of Staff Role: Maggie Olson on Leadership, Influence & Impact

What does a Chief of Staff actually do? And how do you become one?

In this episode, I sit down with Maggie Olson, Founder of Nova Chief of Staff, to break down one of the fastest-growing leadership roles in modern organizations.

With more than 20 years of experience across retail, food and beverage, and technology, including leadership roles at Nordstrom and T-Mobile, Maggie shares how she built the Chief of Staff function from the ground up, supporting senior executives and more than 5,000 employees.

Together, we explore:

☕ What a Chief of Staff really does day-to-day
☕ How to build influence without formal authority
☕ The skills needed to succeed as a strategic operator
☕ Why the Chief of Staff role is growing across industries
☕ How Maggie founded Nova Chief of Staff to train the next generation of leaders

Whether you’re curious about the Chief of Staff career path, looking to grow into a leadership role, or trying to better understand how organizations actually operate behind the scenes, this conversation offers practical insight and real-world perspective.

Subscribe now on YouTube, Spotify, and Apple Podcasts for more conversations on leadership, career growth, and the journeys behind the titles.

To learn more about Nova Chief of Staff, the premier destination for Chief of Staff education, certification, and development: https://www.novachiefofstaff.com

Follow Nova Chief of Staff on LinkedIn: https://www.linkedin.com/company/novachiefofstaff/